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Termini e Condizioni di garanzia

Product care tips

Proper periodic care of Mamoli taps ensures the product’s high quality remains intact. We therefore recommend:

  • always dry the taps with a soft cloth or chamois leather to prevent the formation of limescale deposits;
  • use neutral liquid soap diluted in water for cleaning;
  • Never use liquid detergents containing abrasive substances such as vinegar, ammonia, acetone, bleach, household acids, and various disinfectants. These products should also not be used to clean bathroom fixtures near installed faucets.

Maintenance tips

  • Descaling: Limescale and dirt deposits in aerator filters can be removed by dismantling the aerator, immersing it in diluted vinegar (maximum concentration 105 at 20°C), and leaving it to soak for a few hours. Finally, wash with soap and water and rinse.
  • Ricambi: si consiglia di utilizzare esclusivamente ricambi originali Mamoli disponibili presso i rivenditori autorizzati.

Contents and terms of the factory warranty

Mamoli Robinetteria S.p.A. guarantees the end user all products in its price list against any manufacturing defects, according to the following terms and conditions:

  • 5-year warranty from the date of purchase against casting defects and/or porosity, where not attributable to improper maintenance by the user.
    See the product care instructions below.
  • 5-year warranty from the date of purchase against chrome plating defects, unless caused by improper maintenance by the user.
    See the product care instructions in the relevant section.
  • 2-year warranty from the date of purchase for all finishes other than
    chrome. The duration of this warranty depends on user care. Please see the product care recommendations in the relevant section.
  • 5-year warranty from the date of purchase for defects related to the functioning of cartridges
    and thermostatic elements
  • 2-year warranty from the date of purchase for defects relating to the functioning of gaskets, O-rings and control components relating to electronic and timed taps.

The warranty will only be valid upon presentation of the original warranty card included in each package, stamped with the date of purchase by the seller, and the receipt or other document proving the date of purchase. Furthermore, the warranty will only be valid if Mamoli receives the complaint within twenty days of discovering the defect and can only be exercised within six months of the complaint.
The warranty does not cover malfunctions caused by events subsequent to purchase and beyond the control of Mamoli, such as:

  • incorrect installation of the product
  • repairs and maintenance carried out by unauthorized personnel
  • malfunctions caused by limitations or defects in the systems to which the Mamoli products are connected, deterioration of the taps or of their components depending on the
  • water quality (e.g. presence of limestone).

In the event of a defective product and the warranty is applicable, Mamoli, at its sole discretion, will ship, replace, or repair the product or any non-compliant parts, or refund the price. This standard warranty exhausts all liability on the part of Mamoli for its products, specifically excluding any liability for any direct or indirect damages resulting from the non-conformity of the products themselves. Mamoli is responsible for the safety of its products pursuant to applicable manufacturer liability legislation. This warranty does not apply to current or future products for which a different specific warranty is expressly indicated.

General conditions of sale

Orders

The sale of Mamoli products is subject to the general conditions specified herein, which the customer fully accepts by placing an order. Any general purchase conditions of the customer that conflict with or differ from those set forth in this document are not applicable, unless they have been expressly agreed upon by the Company. Any exceptions to these general conditions agreed upon for individual orders will apply only to those orders and cannot be applied to subsequent orders unless expressly agreed upon.

Each order, however placed, to be valid must be accepted by Mamoli via regular order confirmation.

All our direct and indirect offers are intended as a non-binding invitation to offer for the Company.

Prices

The prices applied will be those of the Company’s price list in effect on the date of delivery. In the absence of a list price, the price generally applied at the time of delivery for products of the same type will apply. Prices are exclusive of VAT and are for goods ex-works our Lacchiarella factory (EXW). The quoted prices do not bind the Company for subsequent orders. Prices other than the list prices may be applied only if agreed in writing or acknowledged on the invoice.

Deliver

The delivery times indicated in the order confirmation are indicative and non-binding, as they are subject to current availability. Failure by Mamoli to comply with the indicated delivery times does not entitle the customer to cancel the order, defer payments, or claim compensation, fees, penalties, or damages of any kind. The Company reserves the right to process the order in multiple deliveries depending on product availability. Should the customer wish to request specific delivery times, they must expressly notify the Company in writing, which the Company reserves the right to accept.

The goods will be delivered ex works (EXW) and, regardless of any agreement regarding shipping or related costs, always travel at the recipient’s risk from delivery to the first carrier. Any requests or complaints from the recipient regarding the above, including any delays or misunderstandings, must be addressed directly to the responsible carriers. The buyer must inspect the goods upon delivery, and any complaints will be considered only if made by registered letter with return receipt within eight days.

Payments

Payment of the price and any other sums due by the customer must be made within the terms indicated on the invoice, by electronic transfer (bank transfer) of sums or direct debit in legal tender to the Company’s current account indicated by the Company or to its registered office. Late payments will incur late payment interest (Legislative Decree 231/2002) from the due dates indicated on the invoice, in addition to any unpaid invoice fees. The Company reserves the right to issue demand drafts to cover unpaid invoices, without any objection from the customer. All costs for the acquisition and issuance of securities and bank charges will also be borne by the customer. The issuance of drafts or the acceptance of bills or checks payable in other locations is an exclusive benefit granted to the customer and can never constitute a derogation from the above-mentioned stipulation, namely that payments are valid and binding only if made to the indicated bank or to our registered office. Finally, we reserve the right to suspend deliveries or cancel any orders already accepted if payments are not made within the agreed terms. Any disputes of any kind do not entitle us to defer or suspend payments.

Complaints

The Company reserves the right to modify the technical characteristics of its products and to modify or discontinue models. The illustrations in catalogs and brochures are intended to demonstrate and represent individual items and therefore do not constitute an obligation of faithful execution. The details, measurements, and weights indicated are indicative only. If the customer requires specific details, measurements, and weights, they must expressly inform the Company at the time of ordering. The Company reserves the right to evaluate the expressed needs.

Responsibility

All Mamoli products undergo rigorous testing and quality compliance checks before being released for sale. Manufacturing errors or defects will be recognized under the applicable warranty conditions. Mamoli reserves the right not to accept returned goods unless previously authorized by the Company, and such goods must be returned free of charge to the production facility in Lacchiarella. Furthermore, Mamoli declines all liability for any consequences arising from the improper use or incorrect installation of its products. No labor costs will be incurred for the replacement of defective items, nor will claims for compensation for direct or indirect damages suffered or incurred.

Any declarations, undertakings, or guarantees of any kind made by our employees, agents, or representatives that are not included in these general conditions of sale or in documents officially signed by the company are of no value and are not recognized by the Company.

Customer data

The customer is responsible for all identification data provided, such as: Company Name, Registered Office, Tax Code, VAT Number, and anything else specifically required by applicable legislation.

Jurisdiction and applicable law

Any disputes shall be subject to the exclusive jurisdiction of the Court of Milan, even if orders have been placed elsewhere. The sale is governed by Italian law. This catalog cancels and replaces all previous catalogs.